Shipping policy

Order Processing

We aim to process and dispatch all orders within 1 business day of receiving your order and payment.

This processing time allows us to prepare your order, carefully pack your items and create the shipping label.

Please note that the processing time is separate from the delivery time. Once your order has been handed over to the carrier, the delivery time will depend on the destination, the selected delivery method and the carrier's services.

Orders placed on weekends or public holidays will generally be processed on the next business day.

 

Delivery Options

We offer the following delivery options, depending on the destination:

Home Delivery
Your order will be delivered directly to the delivery address provided when placing your order.

Pickup Point Delivery
Depending on the destination and carrier availability, you may choose to have your order delivered to a designated pickup point. You will be notified when your parcel is available for collection.

Available delivery options and their respective costs will be displayed at checkout before you complete your purchase.

 

Delivery Times

Delivery times are estimates and may vary depending on the destination, carrier, public holidays, customs procedures and other circumstances beyond our control.

The estimated delivery time shown at checkout does not include our order processing time of up to 1 business day.

Once your order has been dispatched, you will receive the relevant shipping information and, where available, a tracking number.

 

Delivery Area

YUAN TEA 源茶 currently ships only to destinations within the European Union.

Please note that the French overseas territories and departments (DOM, COM and TAAF) are excluded from our delivery area.

 

Shipping Costs

Shipping costs are calculated according to the destination, delivery method and characteristics of your order. The applicable shipping costs will be clearly displayed at checkout before you place your order.

Any customs duties, import taxes or other charges that may apply to international shipments are the responsibility of the recipient, unless otherwise stated at checkout.

 

Delivery Delays

While we do our best to ensure that your order reaches you within the estimated delivery time, we cannot guarantee delivery dates.

YUAN TEA 源茶 is not responsible for delays caused by carriers, customs authorities, incorrect or incomplete delivery information provided by the customer, or events beyond our reasonable control.

If your parcel appears to be delayed or has not arrived within the expected delivery period, please contact us at contact@yuantea.eu and we will do our best to assist you.

 

Incorrect or Incomplete Delivery Information

Please make sure that your delivery information is accurate and complete when placing your order.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, any additional shipping costs resulting from the re-delivery or return of the parcel may be charged to the customer.

 

Damaged Parcels

Please inspect your parcel upon delivery. If the package or its contents appear to have been damaged during transport, please contact us as soon as possible at contact@yuantea.eu, preferably with photographs of the parcel and the damaged items.

For further information concerning defective, damaged or incorrect items, please refer to our Returns and Refund Policy.

 

Contact

If you have any questions regarding shipping or delivery, please contact us at:

Email: contact@yuantea.eu
Telephone: +32 491 48 44 92